Reference

How liv18 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy explains exactly what we collect when you register, deposit via bKash, Nagad or Rocket, and use the platform, and what rights you hold over that information.

Account Data ProtectionWallet Transaction PrivacyYour Right to Request DeletionLive casino and slots
liv18 How liv18 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy concern to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat window from your account dashboard to speak with our support team directly about any privacy question or account data concern.
Account Settings Some data preferences — like communication opt-outs — can be managed directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption and OTP verification on login. We flag unusual session activity automatically and can lock access if something looks off.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account data while your account is active. After closure, we retain records for the period required under applicable law, then delete or anonymise them.

Requesting Changes

You can request access to your personal data, ask us to correct inaccuracies, or request deletion by contacting support. We will verify your identity before acting on any request.

Common Questions About Your Privacy

We collect your name, contact details, and the mobile wallet number you use — bKash, Nagad or Rocket. We also log your device type and session data when you access your account.

Your wallet number is shared only with the relevant payment gateway to process your transaction. It is not sold or passed to unrelated third parties under any circumstances.

Contact our support team via live chat or email with your account details. We will verify your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your personal data after the retention period required by applicable law has passed and your account is fully closed.

We use session and analytics cookies. Session cookies are needed for login to work. Analytics cookies can be blocked through your browser settings without affecting your account access.

Your rights under this policy depend on your local law and the eligible regions from which you access the platform. Bangladesh-based users should review local data protection rules alongside this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.